As someone who ran call centers for fifteen years, I can attest to the necessity of objective measures in analyzing performance and mission success. For tasks where direct and constant supervision is impossible, the development of performance metrics is critical to determine whether an organization accomplishes its tasks regularly and reliably, and which employees succeed or fail individually. This applies in education, perhaps especially, where teachers inevitably make the determination of success or failure with little or no supervision at all, and therefore their own success or failure, except for test programs that measure student achievement objectively rather than in an entirely subjective manner. [...] Read the rest »
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